- TREE DIVISION
- LANDSCAPE DIVISION
- PLANT HEALTH DIVISION
"I'm writing this to tell you that your crew who were at my home today to remove broken branches from the power lines were truly exceptional. These gentlemen faced a daunting challenge yet made it look like a walk in the park. My yard is a Japanese garden that is packed with flowers, shrubs, topiaries and narrow stone walkways. My driveway is narrow, goes up a hill with a rock embankment and under low hanging pine tree branches with flower beds on either side. I say all this so you get a feel for what these guys had to contend with. Your guys got all the wires cleared, all the debris removed, and did so while taking extreme care not to damage a single thing. Unbelievable! Your guys were so professional and respectful of my property I can't find words enough to convey both my satisfaction and appreciation for a hard job done perfectly.
I would appreciate it if you would share my words with your crew, their Supervisors and if possible with R.G.&E. so they know what a good job you did for them. They would do well for themselves to always use your services when the need arises. I will always have a strong positive recommendation when referring your company. "
"I wanted to take a moment and say thank you to the three workers that came to my property today to do some work for RGE. Even though they weren't done and said that a different crew would come back, they worked very hard. Not only was I very impressed with their service, but even more impressed that they were very understanding that I was deaf. They accommodated to my needs by typing on our phones to communicate. This is very rare to find these days and they deserve commendations for that. "
"I called earlier in the year and complained about the condition of our lawn [prior season's drought]. You responded and sent out a rep to discuss our issues. He agreed that our lawn needed work. Your treatment driver came over a few days later and added treatments that solved the problem.. Our lawn is now in very good shape. We still have a few weeds but it is controllable. We are very pleased with your response to our concerns and you followed through to solve the issues. People are quick to complain but I would like to thank you for taking care of our complaint and fixing it in short order."
"I wanted to compliment you on the awesome job the crew did on my property yesterday. The clean-up was above and beyond my expectations. Please make sure the owner knows what great people he has. I would recommend Birchcrest to anyone."
"I knew Birchcrest was and is exceptional or Michael’s would have never merged with them. Plus friends and neighbors had many exceptional things to say about Birchcrest and now I am part of the group. All workers were hard workers and cared about the other men. The clean up was exceptional as was all of the work."
"I just wanted to leave a message to compliment the people who did the tree trimming for RG&E. The guys were passionate about the work and trees as well as respectful of our property. I would use your service for any landscaping and tree work in the future. "
"We are very pleased with your services. We are new to you taking care of our lawn. It has looked great! The lawn technician has done an exceptional job! When we have had some minor problems with the lawn, he has been right there to take care of us. We would like to thank your staff horticulturist for her expertise and follow up too. Both are exceptional employees in our minds. Thank you!"
"Despite having a Japanese Maple "expert" examine my tree, the mystery of why it continued to slowly die over the years remained. That is, until my Birchcrest representative suggested that there was the possibility of a root wrapping around the trunk and choking off it’s life. Sure enough, after digging down a few feet, the offending root was revealed and cut off. Now, several years later, my Japanese Maple is healthy and beautiful! Thank you Birchcrest!
Whenever I talk about the trials and joys of gardening, I always feel that my Birchcrest representative is uncommonly attentive and supportive, as is the entire staff in their enthusiastic and passionate committment to gardeners and the greening of our city!"
"The crew was very friendly, professional and aimed to please! They arrived on time every day and worked hard all day. Such a refreshing change! We will definately highly recommend! We are so pleased!"
"We selected Birchcrest because of their prior service and lowest quote to complete our project. We are very satisfied with the service, from the initiation of my call to the outstanding service provided. I would recommend Birchcrest to my friends and family. Very professional staff."
"Our landscape project was completed yesterday and we now have a row of Green Giant Arbs along our driveway that provides beautiful border to our property. The trees, including the Norway Spruce planted in a different location, are exceptionally healthy and pretty."
"We want to thank you all very sincerely for doing such a great job for us. We are so grateful to our sales representative for his wisdom and advice, to the foreman and his crew for their hard work and to the office staff that is so friendly and helpful on the phone. Now that our job is finished, I can understand perfectly why Birchcrest has such a good reputation in our area. We appreciate everything you did for us and will enjoy the results for years to come."
"Once again, thank you to everyone at Birchcrest for all that you did to help us with our landscape project. We are singing your praises far and wide!"
"I chose Birchcrest because of the company's reputation. Your salesman was willing to take the time to listen and offer up design suggestions while staying in my budget. He has a keen foresight to know what will look best before it's done. Many landscape companies in our area are only interested in high-end, premium properties. I'm glad you're there for everyone!"
"I got 3 estimates & Birchcrest was the most reasonable. In fact, one of the other tree companies mentioned Birchcrest. My next door neighbors had Birchcrest take down their tree after they saw the work you did on my tree. Thank you!"
"Been with Birchcrest for years and have never had a bad experience. If they say they”re going to be at your home on a specific date and time – they”re there – Also they answer any questions you have regarding your grounds – honest – friendly company from your phone call to clean up."
"I chose Birchcrest completely based on customer ratings on Angies List. Initially took a while to get the estimate through contacting the office but once I did get the quote, our landscape consultant was very professional, helpful and came very close to meeting other quotes I”d obtained. He went the extra mile to meet our needs and our price range. The gentleman who did most of the work, did an amazing job – very careful in every detail, very pleasant to work with. I couldn”t be happier with his work."
"[I am writing this letter as] I wish to include more detail about our Birchcrest service than the space on your form would permit and I will do so one person at a time.
Our landscape consultant”s initial design was so well planned and clearly explained that we went with it, making only modest alterations to his original version to keep the cost within our budget limitations. We found him to be very flexible in accepting the small changes we requested (pavers instead of slate for the walk; gravel instead of mulch around/behind the AC unit). He was very helpful in the process of plant and shrub selection, and he made site visits during installation and checked the final product after it was completed.
The Birchcrest installation crew consisted of two men who worked tirelessly during extreme heat the week that the design was being executed. The gentleman who installed the new paver walk and served as crew chief, had worked for us nine years previously when another company did our initial landscaping in 2000. He recalled installing our paver walk in the front of our home, and now he was being asked to level it after some settling had occurred during the interim. We had received many compliments on that front walk over the years, and could not have been more delighted to have his expertise a second time for our new project behind the house. He is a true craftsman and artisan when it comes to paver installation.
The other technician was a most dedicated and hard worker. He took great pains to prune and shape two Japanese Maples along the tree line in front of our woods so that they would have nice shapes as well as more access to available sunlight. He re-leveled a slate walk around our gazebo and did a superior job. He also installed new basement window wells without disturbing the crushed brick lining at the bottom of each.
Suffice it to say that we were very pleased with the entire process from start to finish, and we will sing the praises of Birchcrest Tree & Landscape to anyone who will stand still to listen."
"Our landscape consultant explained everything to us – did a little changing of things we wanted when they were already doing what we initially wanted them to. He called after the job was complete to see if we were satisfied. Workers were very hard working – they were very nice & neat. Would not hesitate to use the company if we needed their assistance to do more work around the house & yard."
"Although I had to ask for a 2nd visit to trim one of three trees that I didn”t feel was done completely, the staff was very accommodating & agreed with my assessment. I am very happy to see you make sure your customers are satisfied."
"Honestly, I picked Birchcrest almost randomly from Google Search list for the area. I am happy with the choice."
"Excellent work – neat cleanup crew – courteous workers will recommend. Wonderful office staff."
From email: "I love the way this job turned out! You and the guys were really wonderful! I”m so happy I found you on Craigslist and plan on adding another excellent rating for you and your company. Fred was amazing. Even my 94 year old mother, who is critical about pretty much everything, was watching him from her upstairs window and told me what a careful job he did each step of the way. You”re right, the stone has improved the look of this place dramatically! Thank you!"
"Dave – I have been complaining a LOT lately about the state of customer service and lack of professionalism. Your crew was AWESOME from start to finish!! I know that attitude starts from the top. Keep up the good work!"
"I”m always satisfied with your people and the work that they do."
"I can”t tell you how kind your service person is. He knew that our Golden Retriever had ACL surgery and was on a short leash. He made an extra phone call to let us know we could walk her in the evening. THANK YOU SO MUCH!! Great customer service!"
"We had a wonderful past experience with the people at Birchcrest. Birchcrest will always be our first choice for our landscaping needs. A special thanks to the crew for the installation and cleanup of our tree plantings. Great guys to work with and talk to."
"I am very pleased with the trimming that was done. They did an excellent job in knowing what to trim and how much. It has opened up the whole back yard. Plus your prices are very reasonable."
"After obtaining a number of estimates, I was pleased with the Birchcrest estimate and also happy with their widespread good reputation and referral from another landscape company I had first contacted who could not do the job."
"Tree crew were friendly, professional, and did an excellent job in trimming my trees and cleanup. I really appreciated them putting mats down so I did not have any tire treads on my lawn. I would recommend Birchcrest to family and friends."
"I was very pleased with the work the technician performed for our drainage improvement – he is a credit to your company! Very professional, personable and helpful."
"We”ve used Birchcrest in the past and were very pleased with the quality of work. Top notch crew, professional and knowledgeable! Equipment was first rate, a very impressive operation. We were thoroughly pleased with the work (a number of difficult tree removal tasks)."
"We selected Birchcrest because of our landscape consultant”s ideas and suggestions to improve tree appearance of the final “product”, and to work within our budget. We”re very satisfied with the job. Crew were great to work with and were very unobtrusive."
"I had four estimates and your estimate was very fair and I was very satisfied with your service and would certainly use your company again."
"After discovering that we had a badly diseased large tree overhanging the front of the house we contacted several local tree service companies. Not only did Birchcrest respond the fastest, they also provided an extremely competitive price quote and a fantastic professional service. Within less than 24 hours, the tree had been safely removed with no impact to the surrounding garden or landscaping. What a fantastic service; highly recommended. Thanks!"
"Last year we called you with a problem with our fish pond. The gentleman came out and told us what we could do to fix it and we were able to do so. Because of your prompt and good service, we called you this winter when our Weeping Cypress tree became uprooted. You came, staked it and returned when weather permitted to replant our beautiful tree. We are very satisfied with your excellent service. Thank You."
"Yesterday you folks completed a landscaping project for me necessitated by windstorm damage in early January which destroyed several 54 year old Norway Spruce on my property. In early February I called your office and a landscape consultant came to my home and began working with me on a plan to help restore some screening and privacy to the area which would be both attractive and low maintenance. He was so courteous and patient working with me and I felt reassured to the point that I never even bothered to get a comparative estimate. He arrived bright and early with the crew, introduced me to them both and reviewed the scope of work with the two guys. I can't begin to tell you how pleasant it was to have them working here. It was a difficult area with endless tree roots, etc. to contend with and they worked so hard and diligently as a team the entire day. They could not quite finish at day's end and told me they would be back early yesterday for "the final touches" and did just that in an hour or so. You could not have harder workers or nicer guys working for you! They were so courteous and get along so well together. I've had a number of unhappy results with competitors, so this was such a contrast. I've already recommended Birchcrest to a friend. Our consultant called me this morning to see if everything was OK and I have already arranged for additional work here. Thank you so very much."
"Twenty years ago a neighbor recommended you – I have been more than satisfied ever since!! It is a pleasure to deal with your employees – they look at you when talking and they smile and they are more than willing to clarify any questions you might have!"
"Each of the several different Birchcrest teams that worked on various aspects of our landscaping project arrived on time, did their work professionally and completely, were uniformly good-humored and very easy to work with; and were all very accommodating and flexible to our suggestions and/or the very few concerns we had. You have an excellent organization. We'd like to thank our landscape consultant especially for his extensive knowledge, his professionalism, his good-natured personality, and his complete focus on customer satisfaction."
"On behalf of the Board of Trustees at North Ontario United Methodist Church, I would like to thank Birchcrest for the donation of manpower and equipment to grind up the stumps of several trees on church property."
"To the Birchcrest family,
Thank you so much for a most beautiful patio. You took what was an ugly, poorly functioning space and transformed it into the most peaceful place in our yard. We adore the curve you cut into the bluestones that mirrors the curves of the lawn, grassy berms, and evergreen line beyond. You have a wonderful eye for shapes and harmony. The trees are beautiful and am so looking forward to seeing them in Spring. The steps are just sensational. I didn't fully understand the increased function, look and feel we would get from the new steps. You fit my wooden bench in the space so well. I'm really ever so pleased with the patio, path, steps, beds and trees you installed. Thank you so very much."
"We wanted to commend you for your choices of employees. We had contracted with your company to remove 5 Bradford Pear trees and trim and thin out a Linden tree, plus put in a cable to reinforce the two leaders. Your tree crew did an absolutely excellent job. They worked efficiently, clean up was great and our Linden tree never looked better. They were also very courteous, polite and pleasant to have around. We just wanted to let you know we appreciate the quality of your employees and their work and will definitely contract with your company again and readily recommend it."
"I had work done a couple of weeks ago and I want to say that the crew was fantastic!! They were incredible and a documentary could've been done on them. The lead guy was wonderful too – they all worked so well together."
"I selected Birchcrest because I noticed in the Rochester Business Journal that you guys are #1 in customer service. Now I know why you guys are #1 in customer service – I was very impressed."
"I chose your company for your excellent reputation, and employment of very skilled employees. My neighbor had an excellent experience as well a few years ago. The price was also good. I was very impressed with the work ethic of the team that did the work at my home. They worked non-stop and as a team. Did an excellent job with cleanup plus were very careful not to damage my plants and pool. Thank you!"
"I selected Birchcrest for your fast, free estimate; reasonable rates, and professional employees. I was completely satisfied with the work the was done at my house. It was exactly what we had discussed. It ended up looking beautiful. Every stick was cleaned up from the yard. The driveway was cleaned. They just did a fabulous job. I can tell they were careful with my other plants as well since everything was still in perfect order when I got home. Thanks!"
"I want to thank you. I can't say enough about the speed and efficiency of your crew. ...Our cleanup of broken limbs (following high winds this last weekend) was reduced from several hours to just a few minutes because Birchcrest did such a great job. "
"I was referred by a customer of Birchcrest who is extremely picky & she highly recommended you! I agree with her! Excellent and efficient!"
"I saw signs around at other jobs and decided to call Birchcrest. The job was started and completed well before the estimated time frame. A nice surprise!"
"I chose after having 3 companies give me estimates and details of work to be done. Birchcrest Tree & Landscape is the most professional – thank you!"
"I was very impressed by amount of time your salesman spent with me during our free estimate. He took the time to answer all of my questions & I felt he was very honest and professional which in turn led me to my decision to go with Birchcrest. I also appreciated the phone call I received from him once my contract was received. He thanked me for my order and gave a timeframe of when the work was going to be done. The tree crew was also wonderful – they made the effort to check with me before they left to make sure my tree was trimmed as much as we wanted it to be. I found our experience working with Birchcrest to be very pleasant. It is not often these days that companies communicate with their clients. Birchcrest does and it is much appreciated. Keep it up! Thank you!"
"I can't say enough about your employees that took down our tree, they were on time, courteous and cleaned up everything before leaving. Please let them know we were truly impressed. Thank you so much."
"I selected you for your knowledge of work that needed to be done & fair price. Your crew was highly professional and courteous and should be commended. Thank you very much."
"A fair estimate; quick response requesting estimate; friendly and competent phone/service staff prompted me to choose Birchcrest. The tree removal crew seemed very skilled. The crew worked quickly and did an excellent job – especially the final cleanup and topsoil. Thank you!"
"You're my selection because everyone says Birchcrest is "The Best"!"
"I liked the information on your web site. Your workers did a very neat and complete job and were very friendly. Thank you."
"I had an emergency situation and was leaving town in 2 days. Your staff was quick, efficient and very good. The team actually cutting down the trees helped me check out and start my chainsaw. Above and beyond normal service."
"The initial quote included everything: clearing dead wood, removing lower branches, thinning. I have also seen Birchcrest's sign on nicely maintained lawns. I love the work that was done. Our trees now frame the house instead of dominating it. Branches no longer fall on the house and lawn during wind and rain. Trees aren't towards house either. And the driveway was cleaner when the crew left than it was when they arrived. I had a wonderful experience!!"
"I was very pleased at how quickly and efficiently your crew worked. I expected a full day of work; instead, all work was finished in less than four hours."
"A garden club friend recommended Birchcrest to me. My husband had just passed away and I was not sure I could do the house and garden. Thank you. Your dependability helps keep me in me own home."
"I work for W. Irondequoit School District and the grounds crew recommended you. Not only was I very pleased but a couple neighbors commented how impressed they were with your work during and after."
"We chose your company because we have used you before – Great job – as usual! Thank you."
"We have been very impressed so far with the quality of work and the value for the price charged. Would not hesitate to have you do more work for us!"
"RG&E repairman said Birchcrest is the best tree and lawn company in the city."
"We have always been happy with your service – that's why we keep coming back. Your crew is great – hard working and polite."
"I was impressed with the salesman who came out and did the estimate, as well as the two men who came and did the work. I was also impressed with your equipment and the way you maintain it; especially that your truck did not drip oil on my driveway."
"I like the fact that you have a certified arborist who is able to evaluate my 100 year old trees."
"We would like to thank everyone at Birchcrest who made this landscaping experience one of pleasure. From start to finish all of the employees were aiming for customer satisfaction.
Our landscape consultant did a wonderful job of designing a plan for in front of the house. He listened to our needs and wants and focused on them. He also showed a great deal of knowledge about landscaping and plants. His personality and demeanor made him a very pleasurable person to work with. He showed up everyday for a few minutes on site to make sure things were going well. This made us, as customers, feel like our job was important to Birchcrest. When we found something in our landscape that was overlooked, he came back in a very timely manner to check the job and it was fixed within a couple of days. This was a true showing of professionalism and makes him a great advantage to have as part of your Birchcrest staff.
The crew worked very hard everyday while on the job. They were also very kind and friendly and strived for customer satisfaction. When others came for the finishing work, they were just as wonderful.
We strongly believe that Birchcrest is very lucky to have all of the workers that were on our landscaping job representing the company. We were very pleased with the customer service as well as the project. We will definitely have more work done by Birchcrest in the future. This was an enjoyable experience. We have passed the word of your name, quality of work, and satisfaction to friends and neighbors. Thank you to all!"
"You are a pleasure to work with. From the grinding out of bushes, to trimming a tree, to planting my new landscape, the service folks were all fantastic. I can't say enough about each & every one of them. Thank You!"
"Your crew did a fine job of remodeling 2 trees, and the cleanup was excellent. I have recommended you to my neighbors."
"The man who came was extremely polite. He was very careful with the yard and did a great job. He even took time to answer my young children's questions! Thank you!"
"Work done was to my satisfaction & workers were courteous and enjoyable! Neighbors commented on work done!"
"My wife, Diane, and I are so pleased with the landscaped gardenstone walls and planters your company built for us at our residence. We are so happy that we decided to go with Birchcrest for this project. The builder did a wonderful job of helping us through with design changes as the project progressed. Everyone was very courteous, helpful, and hard working. We were surprised at how quickly the work progressed and how well it was done. The area was kept clean and every effort was made to keep loose stone etc. from falling into lawn areas. We would most certainly recommend Birchcrest to others who might have an interest in landscape work."